Privacy Policy

1. Personal Information We Collect

When you submit an enquiry to TP Claims, we may collect the following personal information:

• Your full name
• Your phone number
• Your email address

We collect this information directly from you when you voluntarily submit an enquiry through our website or through a lead form provided through Google Ads.

We do not ask you to provide sensitive information, medical information, driver’s licence numbers, tax file numbers, bank account details, credit card details or other financial account information through our initial enquiry forms.

If you subsequently choose to engage with TP Claims regarding your circumstances, additional information may be requested where it is reasonably necessary to assess or assist with your enquiry. Any such information will be handled in accordance with applicable privacy laws.

2. How We Use Your Personal Information

We collect and use your personal information primarily to:

• Respond to your enquiry;
• Contact you regarding the information or assistance you have requested;
• Discuss your circumstances and determine how we may be able to assist you;
• Provide information about our services;
• Communicate with you regarding your enquiry; and
• Manage and administer our relationship with you.

We do not use the personal information submitted through our enquiry forms for unrelated purposes.

3. Google Ads Lead Forms

TP Claims may use Google Ads lead forms to allow prospective clients to submit an enquiry directly through a Google advertising platform.

Where you submit your name, phone number and email address through a Google Ads lead form, that information is provided to TP Claims so that we can respond to your enquiry.

We use the information for the purpose for which you provided it, including contacting you regarding your enquiry and the services you have requested information about.

TP Claims does not sell or rent the personal information submitted through its lead forms.

Google may separately process information in accordance with Google’s own privacy policies and terms.

4. Consent

By voluntarily submitting your personal information through our website enquiry form or a Google Ads lead form, you consent to TP Claims collecting and using that information for the purposes described in this Privacy Policy.

You may choose not to provide your personal information. However, if you do not provide your name, phone number or email address, we may not be able to respond to your enquiry.

Where consent is required by applicable law for a particular use of personal information, we will seek that consent as required.

5. Disclosure of Personal Information

We do not sell, rent or trade your personal information.

We may disclose personal information where reasonably necessary to operate our business, provide our services, respond to your enquiry, comply with legal obligations, or protect our rights.

This may include disclosure to:

• Service providers who assist us with website, technology, communications or business administration;
• Professional advisers where reasonably necessary; and
• Government agencies, regulators, courts or law enforcement authorities where we are required or authorised to do so by law.

We only disclose information where there is a legitimate business, legal or service-related reason to do so.

6. Protecting Your Personal Information

TP Claims takes reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure.

We use appropriate technical and organisational measures to protect information handled through our website and business systems.

Our website uses HTTPS/SSL encryption to help protect information transmitted between your browser and our website.

However, no method of electronic transmission or storage can be guaranteed to be completely secure. We will take reasonable steps to respond appropriately if we become aware of a data security incident affecting personal information.

7. How Long We Keep Personal Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing services, meeting legal or regulatory obligations, resolving disputes and maintaining appropriate business records.

When personal information is no longer reasonably required, we take reasonable steps to securely delete or de-identify it, subject to any legal or regulatory requirements that require us to retain it.

8. Cookies and Technical Information

Our website may use cookies and similar technologies that are necessary for the operation, security and performance of the website.

Where third-party services such as advertising, analytics or website security tools are used, those providers may independently process certain technical information in accordance with their own privacy policies and applicable requirements.

TP Claims does not intentionally request or collect your IP address through our enquiry forms.

9. Third-Party Websites and Services

Our website or advertising may contain links to third-party websites or services.

If you follow a link to a third-party website, that website will operate under its own privacy policy and terms. TP Claims is not responsible for the privacy practices of third-party websites that we do not control.

10. Accessing or Correcting Your Personal Information

You may request access to personal information that TP Claims holds about you.

You may also ask us to correct personal information if you believe that it is inaccurate, incomplete or out of date.

To make a request, please contact us using the contact details provided on our website.

We will consider and respond to requests in accordance with applicable privacy laws.

11. Privacy Complaints

If you believe that TP Claims has mishandled your personal information or has not complied with applicable privacy obligations, you may contact us and explain your concern.

We will review your complaint and take reasonable steps to investigate and respond to it.

If you are not satisfied with our response, you may have the right to contact the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator.

12. Changes to This Privacy Policy

TP Claims may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The updated version will be published on this page, together with the date it was last updated.

13. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, or wish to make a privacy complaint, please contact TP Claims through the contact details provided on tpclaims.com.au.